Once dispatched, delivery will be made solely to the address specified during the order. Any subsequent redirection requests may be chargeable. If you are not available for the delivery we will contact you to establish another delivery appointment. Extra charges may apply for the 2nd delivery attempt.

The delivery will require a signature from someone at the address specified. This is strictly enforced for security purposes.

The invoice provided by the Vendor delivering the items should be retained as proof of the warranty for the items purchased. Lava.mt does not provide any warranties on products purchased from the Website. Kindly refer any questions regarding legal guarantees and commercial warranties to the respective Vendor.

Deliveries of Heavy Furniture

Deliveries are made to ground floor. If you require products to be taken to the upper floors a furniture-lifter will be required. Should this be the case, our vendors will be more than pleased to make arrangements on your behalf with a trustworthy subcontractor at an extra charge. When a furniture-lifter is required you will need to make arrangements with your Local Council for the issuing of a permit. We are happy to help and guide you through the process. 

Click & Collect

We also provide the option to click & collect your order from any of our store locations. The merchants will email you when your order is ready for collection, within 24 hours for orders made Monday to Friday (excluding public holidays). 

If you purchase a product on Lava.mt and would like to return it, this will need to be done physically via the respective merchant which the item was purchased from. Returns policies will reflect the terms of the merchant in question. For more information about returns, visit our Terms & Conditions.